Please read the following general terms and booking conditions carefully and completely before you make a
booking.
By using our services and taking advantage of these, you expressly agree to these general terms and
booking conditions. If you do not accept these terms and agreements, you are prohibited from the use of all
our services, including the use of our website and the services offered there.
HidraCharter called also HC is entitled to fully change the subsequently described conditions and
agreements whenever such changes are necessary. This may be necessary in case of a change in the law.
The changes will take effect once the revised version is published on our website.
We are providing instant online travel search and comparison services (limited to cruises/sailing and boat
rentals) and other travel related services (“our Services relative about our niche”) to users throughout the
world via our website.
As well as an intermediary service we are not a travel agency and we are not responsible for providing, or for
setting or controlling any of the travel options or packages or services which you may search for, find on and/
or book through our Platforms.
When any purchase, travel products or services through our Website, it is formalized into an agreement
directly with the Travel Provider
All such Third Party Travel Products are provided by independent travel agents, third companies, owners of
boats, tour operators or other third parties and are subject to the terms and conditions imposed by those
third parties.
To make a booking you must complete the booking form on our website. With the completion of the booking
form you agree to the following explicitly:
All “terms of reference” on our web pages are to be understood as an invitation to make an offer (invitatio ad
referendum).
By completing and submitting the booking form an offer to conclude a contract will be sent to HidraCharter.
HidraCharter will contact you as soon as possible to:
– confirm the availability of your reservation
– to inform you about the final price of the booked services
– to name the due date for the payment of the deposit and
– to send a detailed payment plan.
HidraCharter reserves the right to all bookings within a period of 24 hours (or one working day, if the booking
form has been sent on the weekend) from the receipt of the completed booking form (HC) to cancel if the
booked service, for whatever reason, can not be accepted.
In case of cancellation by the previous paragraph HidraCharter will not save you from costs for other travel
arrangements (particularly air travel costs) in connection with your booking at HC, unless you have made
these travel arrangements before the above mentioned deadline. HC therefore explicitly states that travel
arrangements in connection with the booked service should be made only after the above confirmation of the
corresponding booking by HC.
On arrival at the place of service, you have to identify yourself to our employees.
Payment
You have to pay the whole sum payable according to the booking confirmation to HC. This includes the cost
of additional services added booked from third-parties Hereby credit card fees are as follows: charges
incurred for use of VISA or MasterCard comprise 2% of the total amount. To use an American Express card
the fee is 2.5% of the total amount.
If necessary a payment plan for your booked service is transmitted. All information on the payment to be
made, refer to the payment and terms of reference of the offer. If no payment plan is submitted the following
applies:
Immediately after the confirmation of booking a proportionate prepayment of 40% of the total service
becomes due. The difference between the provided advance payment and the total price of the service is to
be paid no later than 60 days before commencement.
If you are in default with a due installment, HidraCharter is entitled to cancel your reservation without
obligation to refund the payments already made, or to collect the overdue funds from your designated
account or credit card.
The first rate must be paid within 24 hours of the receipt of the invoice. Unless this first rate to your request is
not timely received the booking of your services is automatically deleted and the services are once again
bookable on our website.
Once the first part payment has been made within 24 hours after confirmation, the contract between you and
the HidraCharter is established.
Our services are always carefully planned in advance. But it may happen that small aspects of your booking
are to change at short notice in order to best implement your booked services. We will inform you of such
changes.
If major changes of the booked services will be required, you will of course be informed as soon as possible
about it. As “serious” considered changes on the place of service or the time. In this case, the following
options apply:
-Declaration of agreement regarding the amendments notified.
Withdrawal from the contract after reimbursement of all the amounts already paid, minus a cancellation fee
of 10% of the total amount.
-New selection of our entire product offers taking into account the service and payment features.
In case of a serious change of the booked services we have to be informed within a period of 3 days of your
decision in accordance with the above-mentioned options. If you do not contact us within this time frame, we
irrevocably assume that you agree to the amendments we have notified you about.
2. Cancellation by HidraCharter
HC is entitled to cancel your reservation at any time without giving reasons. In case of a cancellation after
this paragraph you will be refunded all costs. Alternatively you have the option to choose another booking of
the same type and quality. If you accept an offer for a lower grade booking, so you are naturally credited the
difference amounts.
HC is entitled to cancel your reservation without any refunding, if you breach any of your contractual
obligations from this document.
HC is entitled to cancel your booking without any refund, if circumstances beyond the control of the HC will
make the fulfillment of the booked services impossible. Such circumstances may be dangerous weather
conditions, fires, natural disasters, war or acts of terrorism. This list includes only control samples and does
not claim to be exhaustive.
3. Cancellation by you
If you decide to cancel the bookings, you have to inform us as soon as possible of your decision. Your
booking will not be canceled as long as HC has not received your cancellation in writing.
4. Reimbursement arrangements
Customer satisfaction is very important to us. Therefore, we always strive to address your concerns
individually and treat them to your complete satisfaction. We will still point out the subsequent reimbursement
arrangements:
If you cancel your booking with us up to 50 days before the contracted service period, we will refund all sums
already paid minus a cancellation fee of € 50.00.
Should HC is not the tour operator, the cancelation policy of the respective tour operator applies.
In case of late cancellations no reimbursement takes place. The total amount is less expenses incurred.
In the case of the preceding paragraph, however, it is possible to pass on the booked services to a third
party in accordance with the requirements and arrangements of this document and prior to explicit approval
by HC. Without this explicit permission the service is limited to the Party only and the provision of services to
third parties is hereby rejected.
Services by third parties
Providing the vessels contained in our terms of reference is performed by a third-party. In that regard, HC
mediates only a charter contract between you and the third-party provider. Information on the specifications,
dimensions, plant and equipment, as well as information on the third-party providers (hereinafter agencies)
can be found on our website. Despite careful arrangements with the payable agencies HC can not guarantee
that you have booked a yacht which meets the exact information on our website, as this information is
provided by the respective payable agency. With regard to all differences between the booked yacht and the
yacht actually provided please call directly and exclusively to the payable agency. Information on each
company can be found in the booking confirmation.
The photos of the respective boats provided on our website should only give you a general idea of the nature
of the booked yacht. It may therefore happen that the yacht provided to you by the payable agency is not
exactly as the photos on our website. Since these images can be provided by each payable agency HC
assume no guarantee that it actually is the yacht in the pictures, which is brought to you by the payable
agency.
If you believe that individual photos provided on our website are of a misleading nature, we ask you to inform
us immediately about it so that we can take appropriate countermeasures.
If you intend to make a claim for compensation for misleading photos submitted, you hereby draw the HC
from all claims and acknowledge that only the respective payable agency of active- or passive is the
legitimate claim opponent.
Terms of the payable agencies
Each of the agencies involved provides their own terms and conditions. If you make a booking via HC, you
declare irrevocably that you have read, understood and accepted the respective current terms of payable
agencies or companies.
Some of the payable agencies are limiting or excluding liability in their terms and conditions. These
respective liability limitations end also our liability to you or limit these in the same extent where this is
permitted by law.
If you have difficulties in finding or understanding the respective conditions of the parties, please call us
immediately. We will re-compile all the necessary information for you and send it to you.
Yacht deposit
When taking over the yacht from the payable agency you will be asked to pay a proportionate deposit for the
chartered yacht. By this deposit additional subsequent cleaning and replacement are to be covered in case
of damage or loss of the yacht. After the yacht was handed back by you without a complaint of the agency,
this sum will be refunded, minus any claims paid. As a rule, these payments may be made by credit card,
however, some companies only accept cash.
Payment and refund of deposit amounts are based solely on liabilities between you and each payable
agency. HC accepts no liability claims for the repayment or loss of these amounts.
For the amount of the share deposit, please refer to the booking confirmation.
HC does not provide travel insurance or similar services. With your reservation you declare expressly against
HC that you have sufficient and valid travel insurance, which covers the services booked. We expressly point
out that we oppose the provision of services to uninsured individuals. In case of a lack of insurance, we
assume no liability for any resulting damage.
You shall ensure that your personal health insurance covers the particular risks associated with the booked
service and also has validity for claims abroad. Sailing is considered by many health insurances as a risk
sport and evaluated separately. Should you be unaware of the scope and coverage of your health insurance
policies, we strongly recommend an appropriate consultation with your insurance company prior to the
booking. We expressly point out that we oppose the provision of services to uninsured individuals. In case of
a lack of insurance, we assume no liability for any resulting damage.
HC does not accept liability for participants traveling without adequate insurance coverage.
With your reservation you allow HC expressly to use photo and video material from the trip, to which your
booking relates, for marketing and promotional purposes. You allow HC to collect and use these recordings.
This for every legitimate purpose which is related to the core business of HC.
The finished pictures can be changed, combined or otherwise processed.
All rights regarding the manufactured image and sound material are expressly and exclusively with HC. The
rights to your own image, enter insofar irrevocably to HC.
If you do not agree with the above regulations and do not want to appear on the aforementioned media of
HC, you have the possibility to indicate this by e-mail over the HC. We ask such entry at least two weeks
prior to travel and stating your name, address and telephone accessibility and deposit quoting the booked
trip.
HC aim for the highest quality standards in the selection of third-party vendors and partners. Should you be
dissatisfied with our services or those of our partners, you are obliged (possible via telephone) to submit your
suggestions without undue delay. We will immediately try to offer a – mutually acceptable – solution. We ask
you to give us the possibility to respond to the claims and find a solution directly at the place of performance.
In some cases, a remedy can be provided on the spot due to the efforts of our team. If you do not meet the
above rules, this will affect your possible compensation claims.
It is imperative that you inform us of any special needs or requirements for your reservation at first contact,
so that we can make suitable arrangements under certain circumstances. HC can not assume any
responsibility for damage or inconvenience resulting from the fact that you have ignored this request or have
not informed us on time. If you have any questions about our services, please use the contact information on
our website before a booking request.
In our privacy policy we describe what type of information we collect, how we collect it and how we deal with
it. Our privacy policy is relevant to you and can be viewed on our website and in other ways. During your
entire dealings with us, you must ensure that others whom you represent, are familiar with the contents of
our privacy policy and agree that you are acting on their behalf.
HC does not allow the resale of booked services or other services of HC without prior written permission. If
you suspect that your booking might have been purchased through resale, please let us know immediately.
It is the highest aspiration of HC to offer you a memorable vacation. The homogeneity of the group is a
decisive factor. We therefore limit our willingness to provide the service (in addition to those already named
limitations) to people who have the necessary physical fitness for a sailing trip and are open and tolerant
towards other people and cultures.
Your booking does not include transport services to the place of performance or from this place of
performance. The place of performance is the place where the yacht is taken back by the payable agency.
Our aim is to offer the best conditions for a memorable experience.
From time to time HC creates promotions with the help of various distribution channels such as the sending
of coupons. These coupons or discount vouchers are limited and valid only for individual reservations (no
group bookings). These benefits must be used no later than at the time of booking. A subsequent use after
completing a booking is not possible. More detailed provisions are regulated by the benefit actions.
You are not authorized to transfer some or all of your rights or obligations under these rules to a third party
by assignment or another transaction.
The place of jurisdiction over any action against the HC is Singapore.
HidraCharter
29 Lor 30 Geylang, 398362
Singapore
